Privacy Policy

1. About This Policy

bn5 ("we", "us", "our", "the Platform") is the operator of the online casino and sportsbook accessible at bn5.app. In operating the bn5 platform, we collect and process personal data relating to registered players and platform visitors. This Privacy Policy describes what data we collect, why we collect it, how we use it, with whom we share it, and how long we retain it.

This policy should be read alongside the bn5 Terms & Conditions, which govern your use of the platform more broadly. By registering an account or continuing to use the bn5 platform after this policy has been made available to you, you acknowledge that you have read and understood its contents.

If you do not agree with any aspect of this policy, you should not register an account or use the bn5 platform.

2. Data We Collect

2.1 Registration Data

When you create a bn5 account, we collect the information you provide during the registration process, which may include:

• Full name as it appears on your national identity document.
• Email address and/or Pakistani mobile phone number.
• Date of birth (for age verification purposes).
• Preferred currency (PKR is the default on the bn5 platform).
• Account password (stored in hashed form — bn5 does not have access to your plaintext password).

2.2 KYC and Identity Verification Data

To comply with identity verification requirements and to process withdrawals, bn5 may request and collect:

• A copy of your Computerised National Identity Card (CNIC) or equivalent government-issued photo identification.
• Proof of ownership of your registered payment method (e.g., a screenshot of your JazzCash or Easypaisa account displaying your name and number).
• Proof of address documents where required.
• Selfie or video verification in certain circumstances.

2.3 Transaction and Financial Data

We record details of all deposits, withdrawals, bets, and game sessions on the bn5 platform, including amounts, timestamps, payment method references, and transaction outcomes. This data is essential for account management, dispute resolution, and financial compliance.

2.4 Device and Technical Data

When you access bn5, our systems automatically collect technical information including your IP address, device type, operating system, browser version, and session duration. This data is used for security monitoring, fraud prevention, and platform performance analysis.

2.5 Communications Data

If you contact bn5 support, we retain a record of those communications, including the content of messages, timestamps, and the resolution of any issues raised.

3. How We Use Your Data

bn5 uses your personal data for the following purposes:

• Account operation: Creating, maintaining, and administering your bn5 player account.
• Transaction processing: Handling deposits via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT, and processing withdrawal requests.
• Identity verification (KYC): Verifying your age, identity, and payment method ownership as required for withdrawal access.
• Security and fraud prevention: Detecting and preventing unauthorised account access, bonus abuse, multi-accounting, money laundering, and other prohibited conduct.
• Responsible gaming: Operating self-exclusion, deposit limit, and session management tools within your account settings.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the bn5 platform, game selection, and user experience.
• Legal compliance: Meeting our obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.
• Customer support: Responding to queries, resolving disputes, and maintaining records of support interactions.

4. Legal Basis for Processing

Where data protection law requires a lawful basis for processing personal data, bn5 relies on the following:

• Contractual necessity: Processing required to perform the contract between you and bn5 — including account operation, transaction processing, and KYC verification — is carried out on the basis that it is necessary to deliver the services you have registered for.
• Legal obligation: Certain processing is required to comply with applicable law, including anti-money laundering checks and identity verification requirements.
• Legitimate interests: Fraud prevention, security monitoring, and platform improvement activities are carried out on the basis of bn5's legitimate interest in operating a secure and compliant platform, balanced against your privacy rights.
• Consent: Where consent is the basis for processing — such as optional marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing

5.1 Third-Party Service Providers

bn5 shares personal data with trusted third-party service providers who assist in platform operation. These may include:

• Payment processing providers (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT network operators).
• Certified game providers (such as Evolution Gaming, Pragmatic Play, PG Soft, JILI, and Ezugi) — who receive the minimum necessary session data to operate game functionality.
• Identity verification and KYC compliance partners.
• IT infrastructure and hosting providers.

All third-party providers engaged by bn5 are required to process data only for the specified purpose and to maintain appropriate data security standards.

5.2 Legal Disclosure

bn5 may disclose personal data to regulatory bodies, law enforcement agencies, or other public authorities where required to do so by applicable law, court order, or regulatory directive. bn5 will notify affected users of such disclosures where legally permitted to do so.

5.3 No Sale of Data

6. KYC & Identity Data

Identity documents submitted for KYC purposes are subject to heightened data protection standards at bn5. The following rules apply specifically to KYC data:

• KYC documents must be submitted only through the secure in-platform portal within your bn5 account. Do not submit CNIC images, bank statements, or other identity documents via email or any third-party channel.
• KYC documents are accessed only by bn5 personnel and authorised verification partners who require them to complete the identity check.
• Identity data is retained for the period required by applicable law and regulatory requirements following account closure.
• bn5 will never ask you to send identity documents via email, WhatsApp, social media, or SMS.

7. Cookies & Tracking Technologies

The bn5 platform uses cookies and similar technologies to operate core platform functionality, maintain your session after login, and gather anonymised analytics data. The following categories of cookies may be used:

• Strictly necessary cookies: Required for session management, authentication, and security. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as language and display settings.
• Analytics cookies: Aggregate, anonymised data used to understand how players interact with the bn5 platform for the purpose of improvement. This data does not identify individual users.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from logging in or using core platform features.

8. Data Retention

bn5 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following:

• Active account data is retained for the duration of your account and for a period thereafter as required by applicable law.
• Transaction records and KYC data may be retained for a minimum period following account closure to meet anti-money laundering and regulatory record-keeping requirements.
• Support interaction records are retained for a reasonable period to allow for dispute review.
• Anonymised analytics data may be retained indefinitely as it does not constitute personal data.

When data is no longer required and retention obligations have been met, bn5 will delete or anonymise it in accordance with its internal data management procedures.

9. Data Security

bn5 implements technical and organisational security measures appropriate to the nature of the data held. These include:

• HTTPS encryption on all pages and data transmission pathways.
• Cryptographic hashing of account passwords — bn5 does not store plaintext passwords.
• Two-factor authentication (2FA) availability for all registered accounts.
• Access controls limiting internal data access to personnel who require it for legitimate operational purposes.
• Regular security assessments of platform infrastructure.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own login credentials and for reporting any suspected unauthorised access promptly.

10. International Data Transfers

bn5 may transfer your personal data to service providers located outside your country of residence. Where such transfers occur, bn5 takes steps to ensure that appropriate data protection safeguards are in place, consistent with applicable data protection requirements. By using the bn5 platform, you acknowledge that your personal data may be transferred, stored, and processed in jurisdictions other than Pakistan.

11. Your Rights

Subject to applicable law and the limitations described below, you have the following rights in relation to your personal data held by bn5:

• Right of access: You may request a copy of the personal data bn5 holds about you.
• Right of rectification: You may request correction of inaccurate or incomplete personal data.
• Right of erasure: You may request deletion of your personal data, subject to bn5's legal obligations to retain certain data for compliance purposes.
• Right to restriction: In certain circumstances, you may request that processing of your data be restricted pending resolution of a dispute.
• Right to object: Where processing is based on legitimate interests, you may object to that processing. bn5 will assess the objection and respond accordingly.

To exercise any of the above rights, contact bn5 support via the in-platform channel or at the email address listed in Section 14. We will respond to verified requests within a reasonable timeframe. Some rights may be limited where retention is required by law.

12. Children's Privacy

18+ The bn5 platform is strictly intended for users aged 18 and over. bn5 does not knowingly collect personal data from individuals under 18 years of age. Where bn5 becomes aware that personal data has been collected from a minor, it will take prompt steps to delete that data and close the associated account. Parents or guardians who believe a minor has accessed the bn5 platform should contact support immediately.

13. Changes to This Policy

bn5 may update this Privacy Policy from time to time to reflect changes in platform operation, applicable law, or data processing practices. Material changes will be communicated to registered players via the email address on file or through an in-platform notice prior to taking effect. The "Last updated" date at the top of this policy reflects the most recent revision. Continued use of the bn5 platform following notification of changes constitutes acceptance of the revised policy.

14. Contact Us

For privacy-related queries, data subject requests, or concerns about how bn5 handles your personal data, contact us at:

Email: support@bn5.app

This email address is provided as plain text for reference only and is not a clickable link. Do not send identity documents or KYC materials via email. All KYC submissions must be made through the secure portal within your bn5 account. bn5 will acknowledge privacy-related requests within a reasonable period and respond substantively as soon as practicable.